1. Meetings & Communication
- Make it productive: Shorter is better, Keep focused & summarize the results to the client at the end.
- Listen carefully & take notes
- When you do a phone call don't test people memories, that might embarrass them and build wall between you and them .. always introduce your self when you call some one.
- Always Call back when you see missed calls & NEVER ignore people even if you didn't like dealing with them. find another way except ignoring.
2. Your Profissional Look
- Your website & Cooperate Identity : It is how people quickly evaluate you, your service and market position. You need to pay much attention how that combination will look.
- Your Work Space: it always reflect the type of people you are and it shows also how professional you are
- Don't forget always try to Dress well :)
3. Clients: Small Businesses vs Big Ones
Usually people look for big clients thinking that it is better then small businesses (its not always true) here are some tips
- When got approached by client : Never under estimate a client just be professional
- Small businesses are the gate for bigger clients
- If you are service provider, Small businesses will give more space to show ideas and test new services.
- Small ones will be bigger some day and you will be part of that success! so keep helping small and new businesses
4. Staffing: Talent Search ?
- Are you really looking for talent? or looking for losers who doesn't have chance? What did you do to attract talents? usually companies attract jobless people ..
- You don’t know when a real talent come by your door? So keep your doors ALWAYS open
- Always try finding new “fresh” graduates & minds.
5. Social Responsibility:
- I think it apply to all business levels, every one could do something .. Always keep volunteering, contributing in social development project, events and causes
6. Clients are HUMAN
- Be patient with all.
- NEVER deal with client the same.
- Old clients need some Appreciation, that Appreciation should be reflected into real benefits for them not just talking
- Make your clients feel they are valuable to you. Value them, their time and their work.
- Mistakes Happens: when you do mistakes translate it to some thing productive for client. discount? free gift ....etc
7. Commitment First
- When it come to services and in many cases commitment is more important than quality
- Never stop in the middle !
8. Personal Life and Business Life
- DONT mix your business with your personal problems, and stay always positive.
- In some cases its better to deal with clients as they are and not to deal with them as friends .
- Try to get vacation from time to time.
- Make your self as part of your client business & always share ideas to develop their businesses.
- Try to evaluate your service to them and the benefits they got through, Based one that develop it on next time.
10. You & Your Team
- Being a leader means you should always be running on the first place, be inspiring to your team.
- Some team members might be better than you some day ?! give them a space to show that and reward them for it. You cant luck a free bird on a cage ! The bird will run away some day.
- Dont deal with your team members as you have CREATED them, You helped them & they helped you. Keep growing them as you grow ! That will make it difficult for them to leave you.
- Never talk about clients problems and issues in front of any other competitors, business colleague nor your personal friends
- Teach your team how to deal carefully with clients info & emphasize on that on their work contract.